1st Sem.
Principal Of Management BBA 111
Unit – 1
Nature and importance of managementmeaning, definition,importancem
characteristics and function of management, management as a science and
art,objective of management,Principle of managementmeaning, definition,
scientific management principle fayols principles.
Unit – 2
Planning – meaning, importance, principles, characteristics, planning process,
limitations of planning.
Organisingmeaning, definition,importance, and principle, process of
organizing,formal and imformal organization.
Unit – 3
Staffing & Directing (Supervision)
Staffingmeaning, definition, characteristics, staffing is a part of HRM, process
of HRM, limitation.
Directingmeaning, definition, importance, meaning of supervising, role &
function of a supervisor.
Unit – 4
Directing( Communicatin ) & Controlling
Directing ( Communication ) – meaning of communication, communication
process, importance of communication, types of communication.
Controlling – meaning, definition, importance, process of controlling,
techniques of controlling, evaluation of controlling techniques.
Sugested Reading:
- Tulsian P C – Business Organisation & Management
- Prasad L.M.Principle of management
Basic Accounting - BBA 121
Unit 1
- Meaning and scope of Accounting
- Accounting as an information system, Financial accounting definition and nature, Objective of accounting.
- Accounting principles : Basic concept, Accounting standards.
- Accounting Equations, Accounting procedure
Unit 2
- Ledger posting and trial balance
- Financial statements : Trading and profit and loss account
- Financial statement : Balance sheet
- Adjustment entries in financial statements
Unit 3
- Depreciation accounting
- Inventory Valuation
Unit 4
1. Financial statement non profit organization
2. Cost accounting : Meaning, concepts and classification Suggestion Reading : Financial Accounting P.C. Tulsian Financial Accounting S.N. Maheshwari
Business Environment BBA – 131
Objectives : To create an awareness of the external environment including the role of government and its impact on business.
Unit 1: Introduction to Business Environment
Nature of Business environment; Environmental factors affecting business and their interaction, consumerism and other environmentalist movements; sociocultural factors affecting business decision.
Unit 2 : Economical Environment of Business
Circular flow of economics activities, national income in India; salient features of the Indian economy; inflation and its impact on business, emerging trends and structure of Indian economy; decision application of economic statistics.
Unit 3 : Political Environment of Business
Political environment; Economic role of government planning in India and its implications for business decision.
Unit 4 : Business and Governmental Policies
Government policies and their implications for the business decision, policies towards sick units, BIFR.
Unit 5 : Legal Environment of Business
Main provision of company Act, 1956; Main provision of MRTP, competition Act, FEMA, and Consumer Protection Act; Regulation of stock exchange; and the role and functions of SEBI, current developments and analysis of business.
Suggested Reading :
- Amarchand D “Government and Business” Tata McGraw Hill, New Delhi, 1991.
- Ray S. K. “Indian Economy”, Prentice Hall, New Delhi 1987.
- Francis Cherunilam “Business Environment
Business communication BBA 141
Course Contents:
Unit 1
Introducing communication, importance & nature of business communication
Unit2
Process of business communication, objectives, media of business communication
Unit 3
types of communication, barriers in communications, principles of communication,
essentials of good communication
Unit 4
business report writing, written & oral presentation of reports, preparation of office orders,
memo, circulars.
Suggested Readings:
- Pal, Rajendra & Korlahalli, J.s. :“Business communication” Sultan chand & sons
- Rai, S.m. & Urmila “Business communication” HPH
- Sinha, k.k. “Business communication”.
English language - BBA151
Grammars:
A. Review of English grammar
- Use of articles
- Use of models
- The conjunction
- Tenses (Present, Past, Future and its further forms)
- Active/Passive voice
- Reported speech
- Subject – Verb concur
1. Communication Skills
A. Reading
- Technique of reading with special emphasis on pronunciation
- Division of passive into different parts according to contents, thoughts, keeping in view the comprehension questions given beneath the passage.
- Practice of answering comprehensive questions.
B. Writing
Letter writing
- Types of letters
- Writing of different types of letters(special emphasis to formal and business letters)
C. Essay writing/Paragraph writing
- Practice of topics/Hit based essays
- Practice of writing essay on the given topic to augment the emanative power and knowledge.
D. Précis writing :
E. Notice writing/Telegram writing
- Contents of the notice
- Practice of writing different types of notice.
G. English language lab
- Holding seminars and organizing workshops on the language.
- Presentation and group
2nd Sem.
Cost Accounting BBA 122
Unit – 1
Nature & Classification of Cost Accounting, scope, objectives. Preparation of cost management.
Unit – 2
Cost Ascertainment: Material cost & control, labour cost control, overhead cost & control.
Unit – 3
Job, Batch and contract costing, process, joint, output, operating, costing, absorption & variable costing.
Unit – 4
Reconciliation of cost & financial accounts, standard costing, cost audit.
Unit – 5
Marginal costing & cost volume & profit analysis, budgetary costing.
Unit – 6
Cost & reduction & control uniform costing, reporting to management.
Suggesting Readings:
- S.N. Maheshwari, Cost Accounting
- Khan & jain, Cost Accounting
- B.M. Lal, Cost Accounting
Fundamentals of Computers BBA 132
Introduction : Classification of computer and generation, Basic architecture of computer and
its building blocks, Input devices, Computer memories.
Number System : Binary, Octal, Decimal, and Hexadecimal representation of characters :
ASCII and EBDIC codes, Binary arithmetic and logic circuit.
Classification of Computer language : Machine, Assembly and High level language, Brief
idea of operating system, Assembler, Compiler and interpreter.
Fundamentals of computer programming : Problem solving through computer algorithms
and flow chart level of programming.
Operating system : Introduction to O.S., Types of operating system, Multiprogramming,
Timesharing, Batch, Real time and UNIX
Internet : Introduction to internet, Components, Services and working on interne,
introduction to protocols, tools.
Reference Books :
R1 – Computer fundamental – P.K. Sinha
R2Fundamental of computer and ITD.P. sharma, Amit Choudhary
Production planning &control BBA – 132
Objectives: to develop understanding of the concepts and techniques of production/operations management.
Unit 1 : Introduction of Production/ operation/ operations management Concept, importance, and historical background of production management: production system, plant location and plant layout.
Unit 2 Product development; product and process analysis; aggregate planning; production scheduling and control techniques; and materials requirement planning.
Unit
Inventory concepts, function and costs; basic inventory models; quality management;
statistical quality control, purchase function.
Unit
Introduction to work study; principles and applications of method study; principles and
applications of time study; work sampling; and development of production standards.
Unit 5.
Maintenance Management; types of maintenance; consideration in maintenance; and
emerging issues in production/operations management.
Suggested Readings.
- Buffa E. S. & Sarin R. K. “Modern Production/ Operation Management John Wiley, New York, 1987.
- CHUNAWALA & PATEL“Production and Operations Management”.
- McClain J.O. & Thomas L.J. “Operations Management” PHI, New Delhi, 1982
Organisational Behaviour BBA – 142
UNIT 1 :
Meaning, Concepts, Challenges & O.B. Model individual difference & Learning Theories. Job Satisfaction and Commitment, Personality and Behavior emotional intelligence.
UNIT 2 :
Perception and Attribution, Behavioral decision making, participating decision making, Theories of Motivation
UNIT 3 :
Goal Setting, Benefits, Group Structure, Group decision making, Effective Team, Managing Team, Processes and Issues, Theories and issues.
UNIT 4 :
Basis of Power, Conflict Process, Organizational Design, Nature & Dynamics, Managing Change, Work Stress
Reference :
- Udai Pareek, Understanding Organisational /Behaviour, Oxford
- Mishra : Organizational Behaviour Bikas
- Luthans, Fred : Organizational Behaviour
- Mirza Saiyadain : Organizational Behaviour, TH
- Chandan : Organizational Behaviour, Vikas
- Helga Drumnond : Organizational Behaviour, Oxford
- Senge, Peter : The Learning Oranization
- Harriss & Martman : Organizational Behaviour, Jaico.
Business Economics BBA 152
Unit 1 :
Overview : The economics background to management; Nature and scope of managerial
economics and its relationship with other disciplines
Unit 2 :
Demand Analysis : Demand theory; Objectives of demand analysis and determinants of
demand; Elasticity of demand and its measurement methods
Unit 3 :
Production concepts and analysis; Production function; Laws of production; Cost concepts;
Production function and its managerial use, shortrun and Longrun Average costs curves and
its analysis.
Unit 4 :
Pricing under different market structure; monopoly, monopolistic and oligopoly markets.
Pricing Strategies
Unit 5 :
Macroeconomics : National Incomeconcepts and various methods of its measurement.
Inflation.
Suggested Reading :
- Peterson – HC and Lewis – Managerial Economics, 31995 (Himalaya)
- Trivedi – Managerial Economics (Tata McGrawHill, 2002)
- Dwivedi – Managerial Economics (Vikas, 6edition) 2001
- Gupta – Managerial Economics (Tata McGrawHill, 1990, 8th ed.)
- Koutsyannis A – Modern Microeconomics (Macmillan), 1979, 6th ed.
- Maheswari and Gupta – Managerial Economics (Sultan Chand)
3Sem.
MANAGEMENT ACCOUNTING BBA 211
Section A
Concept and Approach, Understanding Indian Corporate Sector, Gen
eration of Accounting Information for Management. Uuderstanding Strategic Management
Control System. Contingency Theory and Social Aspect of SMA, Ration Analysis and
Corporate perfoprmance, Accounting for Non Profit Organization.
SectionB
Analysis of Corporate Performance: Fund Flow and Cash Flow approach Strategic Initiative
in fund flow and cash flow analysis, Activity Based Consting Corporate Brand Equity
valuation.
SectionC
Basic Cost Concept,CostVolumeProfit Analysis, Budgetary Control. Valueat Risk,
Beanchmarking and Environmental Audit. 2000 based Budgeting.
SectionD
Cases/Problems.
Note : 60% of the Questions will be Numerical/Cases/Inferences based.
References :
- Wheldon : Cost Accounting and Costing Methods.
- Homgren Charges I: Intorduction to Management Accounting.
- Keller and Ferrara : Management Accounting for Profit Control.
- Accounting for Managers : S.K. Bhattacharya & John Dearden.
- Management and Cost Accounting : Robert S. Kaplan.
- Advanced Management Accounting : Robert S. Kaplan.
- Robert Anthony: Management Accounting.
- S.M. Maheshwari Advanced Management Accounting Vol.1 & Vol.2.
- M.A. Sahay : Management Accounting.
Managing people at work BBA 221
Course Contents:
Unit 1Introduction of personnel management, functions of personnel management, personnel policies procedures & programs
Unit2Growth philosophy & principles, personnel management in India, organizational structure, personnel records, reports, audit & research
Unit3
Introduction of human resource planning, recruitment, selection, placement
Unit4
Induction, promotion, demotion, transfer, separation, employee training, performance
appraisal, wage & salary administration, industrial relations.
Suggested Readings:
- Mamoria, C.B. “Personnel management ” HPH.
- Aswathappa, K. “HRM & Personnel management” Tata Mc Graw Hill.
Business Statistics BBA 231
Course contents Unit I: Introduction, definition of statistics, statistical data, statistical methods, collection of data, secondary data, internal data, primary data, presentation of data, classification of data, formation of frequency distribution, classification according to class intervals, principals of classification, tabulation of data.
Unit2: Measures of central tendency
Objective of averaging, characteristics of a good average, arithmetic mean, geometric mean, harmonic mean, median, mode, skewness, and kurtosis.
Unit3: Measure of variation, Correlation and Regression
Significance of measuring Variation, properties of a good measure of variation, method of studying variation, Range, the interquartile Range, Quartile deviation, the average deviation, standard deviation.
Correlation: Significance of the study of correlation, types of correlation, method of studying correlation, scatter diagram, Karl Pearson's Coefficient of correlation, rank correlation coefficient, method of least squares. Regression: Two lines of Regression, Line of Regression of Y on X, Line of Regression of Y on X, Correlation Coefficient and the two Regression Coefficients
Unit 4: Probability and Probability distributions
What is probability, elements of set theory, counting techniques, events, additive law, conditional probability, multiplication law, dependent events, independent events, Bayes theorem, and problems? Random variable, probability function, Binomial distribution, Poisson distribution, Normal distribution, Uniform distribution, Exponential distribution.
Unit 5: Tests of Hypothesis, chi square Test, and tsquare test
Introduction, procedure of testing hypothesis, test hypothesis concerning large samples, test hypothesis about population mean, chisquare distribution, chisquare test, tsqua distribution, and tsquare test.
Text Book:
Business Statistics G V Shenoy, VK Shrivastava and S C Sharma
Reference Books:
- Business Statistics R. S. Bhardwaj
- Business Statistics S P Gupta
Business ethics BBA241
SectionA
Model of Management in the Indian SocioPolitical Environment; work Ethos India Heritage
in Production and Consumption; Indian Insight into TQM; Problems Relating ti stress in
corporate.
SectionB
ManagementIndian Perspective; Teaching Ethics; Transcultural Human Values in
Management Education; Relevance of values in management.
Personal Growth and Lessons from Ancient Indian Educational Systems; Science and Human
Values.
SectipnC
Need for Values in Global ChangeIndian Perspective; Values for Managers, Holistic
Approach for Managers in Decision Making; Secular Versus Spiritual Values in
Management.
Suggested Readings :
- Charaborty, S.K. : Foundation of Manageria Work Contributions form Indian
Thought, Himalaya Publishing House Delhi 1998
- : Management Effectiveness and Quality of WorklifeIndian Insight, Tata McGraw Hill Publishing Company, New Delhi 1987.
- : Management by Values. Oxford University Press, 1991
- Drucker,P: Managing in Turbulent Times, Pan Books London 1983
- Kumar,S and N.K. Uberoi : Managing Secularism in the New Millennium, Excel Books 2000
- Griffith, B. The Marriage of East and West, Coiling, London 1985
- Gandhi, M.K. The Story of my Experiment with Truth, Navjivan Publishing House, Ahmedabad, 1972.
Strategic Management BBA 251
Unit
| I. |
Introduction; Meaning of Strategie Mangement, Role of Strategic Management, |
| |
Process of SM, Limitations of SM, Organisational Mission Vision, goals and ethics. |
| II. |
Environmental Scanning : Appraisal of external environment Dynamics of internal |
| |
environment, organisational capabilities and Appraisal. |
| III. |
Strategy Formulation: Business level strategy, Corporate Level Strategy, Functional |
| |
Strategies. |
| IV. |
Strategy Implementation: Aspects of Strategy Implementation, Project |
| |
Implementation, Procedural Implementation, Resource Allocation, Organisational |
| |
design and change, Corporate Culture. |
| V. |
Strategic Evaluation and Control: Meaning of Strategic Evaluation and Control |
| |
Criteria and Techniques of Strategic Evaluation and control, Role of Organisational |
| |
systems in evaluation. |
Books Recommended :
Rowe, A.J. Others (1994)Stragetic Management A Methodological Approach, Reading,
Mass: Addisonwesley.
Prasad, L.M. (1995)Business Policy & Strategy (New Delhi: Sultan Chand & Sens.)
Jouch, L.R. & Glueck, W.F.Business Policy and Strategy Management, (MC Grawhill).
Michael, V.P. Globlisation, Liberalisation & Ltrategic Management, (Mumbai: Humalaya
Publishing).
Ramaswamy V.S. & Namakumari, SStrategic Planningformulation of Corporate Strategy,
(Delhi:Macmillian India)
Kazmi, Azhar: Business Policy and Strategi Management, Tata MCGraw Hill, New Delhi.
IV Sem.
Marketing Management BBA 212
Objectives : To introduce the students with basic concepts of marketing, various orientation
that guide marketing and its key concepts, modern marketing – customer relationship
management.
Unit 1 : Market, Marketing & Marketing Environment
Introduction – Meaning, Importance, Modern marketing concept, Social marketing,
marketing process, functions, integrated marketing, marketing mix, relevance of marketing in
a developing economy. Marketing Environment – Meaning, Definition, Environmental,
threats & Opportunities, Environmental factor – Economic, Social, Political, Natural,
Cultural etc. Organisational Environment, Market Environment, Demographic Environment,
SocialCultural Environment.
Unit 2 : Market Segmentation : Meaning and Definition, Ways to segment : No
Segmentation, Complete Segmentation, Segmentation according to income, age, literacy etc.
Characteristics of effective segmentation, Strategies towards market segmentation. Product
Development and Product Life Cycle – Meaning, Process, Product concept, New Product
Development, Product life cycle strategies.
Unit 3 : Pricing – Significance, Factor affecting price, pricing objective, Pricing of New
Product, Skimming pricing, Product Mix Pricing. Channels of Distribution – Characteristics,
Importance, Selection, Types & Services, Vertical, Horizontal, Multichannel.
Unit 4 : Advertising and Sales Promotion : Meaning, Publicity, Propaganda, Sales promotion
and personal selling, DAGMAR approach, Media Selection, Media Mix, Message,
Advertising effectiveness, Sales Promotion, Methods of Sales Promotion.
Reference :
- Ramaswamy & Namakumari : Marketing ManagementMacMillan, New Delhi.
- Raja Gopal : Marketing Management,Vikas.
- Philip Kotler : Marketing Management (Analysis Planning and Control), Prentice Hall of Indian Pvt.Ltd., New Delhi.
- William J.: Fundamentals of Marketing, McGraw Hill Ltd., New Delhi
Human Resource Management BBA 222
Unit 1 :
HRM : Introduction, Definition, Objectives, Scope and Significance, Human Resource
Planning, Career Planning and Succession Planning.
Unit 2 :
Recruitment – Methods and Techniques, Selection Process, Induction, Transfer, Promotion &
Separations. Manpower Training and Development, Performance Appraisal.
Unit 3 :
Employee Welfare and Benefits, Industrial Relations and Trade Unions, Dispute Resolution
and Grievances Management.
Suggested Reading :
- C. B. Mamoria : Personal Management
- K. Aswathappa : Human Resource and Personal Management
Financial Management BBA 232
Unit 1: Nature of Financial Management – Scope and Objectives of Financial Management ,Related disciplines ,Organizational structure.
Unit 2 :
Current Assets Management : Working Capital Management , Management of Cash and
Marketable Securities, Receivables & Inventory Management ,Short term sources of
financing.
Unit 3 :
Capital Structure : Cost of Capital, Leverages, Dividend Payment Policy
Unit 4 :
Capital Budgeting, Techniques of capital budgeting , long term sources of financing
Unit 5 :
Mergers and Amalgamation ,Acquisition and take over.
Text Book : Financial Management By Khan & Jain
Reference Books : Financial Management by I. M .Pandy, Prasanna Chandra
Management Information System BBA – 242
Objectives : To create understanding of the concepts, techniques and application of management information systems and awareness about the role of information and computers in managerial decision making.
UNIT 1 : Introduction to Management Information Systems (MIS)
Concept of System and Information systems,Concept, meaning, elements and characteristics of MIS organization, MIS Planning & building a business model, structure; elements of communication systems and distributed data processing.
UNIT 2 : Database and Communication
Definition requirements and user view of database, database material, DBMS, RDBMS Softwares; file, Structure; and distributed data processing.
UNIT 3 : MIS Technology
Definition of computer technology system and application software elements and support services elements.
UNIT 4 : Building and Installing MIS
Application Development Cycle, Analysis, Synthesis, and implementation of MIS, feasibility of installing MIS system.
UNIT 5 : Management and MIS
MIS aided decision making; DSS and EIS; education and training for MIS; management role in system development, Analysis of cases on MIS. Recent development in MIS.
Suggested Reading :
- Davis G. B. and Olson M. H. “Management Information Systems”, 2nd ed. McGrawHill, New York, 1985
- Kanter J “Management Information System”, 3rd Ed., PrenticeHall of India, New Delhi, 1987.
Total Quality Management BBA252
Unit – 1
Introduction:
Role, Importance & concept of TQM, fundamental, Business Strategy, philosophy of quality
GurusDemming, Juran, Philip Cross by & others; National quality award,
Guidelines to TQM initiative.
Unit – 2
Designing for quality function development :
Conformance to design, roll of importance of documentation, quality manuals,
Quality Management System Quality certification: ISO 9000, ISO 14000 .
Unit – 3
Japnease 5 – S , Total Quality through cost of Quality, Concept of internal & external
customers;I.D.E.A. ( Idea,diagnose, explore & act) for resolving customers satisfaction,
managing Customer satisfaction. Human Resource Management System .
Unit – 4
Concept of quality environment, managing quality environment, process of quality
environment, quality improvement tools; seven QC tools, new QC tools,SPC,
Total Quality through Benchmarking.
Suggested Readings:
1.Banks: Total quality management, PM, New Delhi.
2.Durmmond: The TQM movement, USPSD, New Delhi
3.Steve Smith: The quality revolution , jaico, New Delhi
4.Shailendra Nigam: Total quality management, Excel Book, New Delhi.
Industrial Training
45 Days
5Sem.
Business Research Methodology Code BBA 311
Section A
Concept of Scientific EnquiryFormulation of Research Problem. Hypothesis Building
Characteristic and Testing. Review of Literature.Research DesignExpolratory.Descriptive
and Experimental research Design. Qualitative Research Design. Data CollectionSources,
Constructing a questionnaire. The Interrview. Obervation and Survey. Recording
Information, Conducting Studies. Sampling DecisionsProbability and Sampling.
SectionB
Analysis to DataUnivariate, Bivariate and Multivariate Analysis. Using Software for
analysis. Level of SignificanceParametric and NonParametric Test.
SectionC Attitude MeasurementMotivational Research, Focus Group; Scaling Techniques
SocioMetric and Rating Scale, Scalograms, Internal Consisteney Scales. Report Writing
Organizing, Presentation, Bibliography and References.
SectionD
Cases and Problems.
References :
- Goode, W.J. and Paul Hatt: "Mechods in Social Research, McGraw Hill Book Co., Auckland
- Sicgal and N Castallan: Non Parametric Statistics for the Behavioural Sciences, McGraw Hill International Ed., New York.
- Maxwell, Joseph : Qualitative Research DesignAn Interactive Approach, Sage Publications, London.
Galting, John : Theory and Methods in Social Research.
ECommerce BBA 321
Introduction : Infrastructure for electronic Commerce – NetworksPacket switched networks
TCP/IP internet protocol.
ECommerce Architecture :
Shopping cart technology, ECommerce solutions using IIS architectureDomain Model
Site server applicationintelligent agents.
Electronic Payment System :
Real World Payment models – Electronic funds transfer – Digital payment – Internet
Payment system.
Security :
Threats to Networks – Public Key cryptography – Secured sockets layer – secure electronic.
Inter/Intra Organizational Electronic Commerce :
EDI – EDI application in Business legal, Security and privacy issues – EDI and Electronic
Commerce, Internet commerceWorkflow automation and coordination
ENTREPRENEURSHIP DEVELOPMENT BBA 331 Course Content
- Entrepreneurship Definition and structure, Concept, Theories.
- Classification and Types of Entrepreneurs.
- Entrepreneurial Traits, Qualities
- Entreprencurial Environment
- Entrepreneurial Development Programme in India –History, Support, Objection
- Entrepreneurial Development and Training
- Establishing Entrepreneurs System
- Search for Business Idea, Sources by ideas, Processing
- Technical Assistance, Marketing Assistance
- Sickness of units and remedial assistance
Suggested Readings
Desai A.N. – “Entrepreneurship And Environment” 1990
International business BBA 341
Course Contents:
Unit1
Introduction of international business, globalization & international business
environment
Unit2
WTOImportant provision & agreements, international trade & WTO, WTO,
GATTS & telecom sectors
Unit3
India’s trade policyPast; present & future, foreign direct investment &
international economic environment
Unit4
Exchange rate, risk management & FEMA, regional trading blocks,
organizational design & structure of International Corporation.
Suggested Readings:
- Paul, Justin “International Business” Prentice hall of India.
- Shubo Roa, P. “International Business”.
Project Report of Industrial Training
(45 Days)
VI Sem.
Business Law BBA – 312
Unit 1:
The Indian Contract Act, 1872; Essential of a valid contract, void agreement, performance of
contracts, breach of contract and its remedies. QuasiContracts.
Unit 2:
The Companies Act, 1956; Nature and types of companies; formation; memorandum and
articles of association, prospectus, shares and share capital, allotment of shares.
Membership; borrowing powers
Unit 3: The Sale of Goods Act, 1930; right of an unpaid seller, Consumer Protection Act
Unit 4:
The Negotiable Instruments Act, 1881; nature and types; negotiation and assignment; holder
indue course, dishonor and discharge of a negotiable instrument.
Arbitration and Conciliation Act, 1996.
Ref. Books :
M.C. Kunchhal Business Law
N.D Kapoor Elements of Mercantilelaw
Sales & Distribution Management BBA 322
Course Contents:
Unit 1
Meaning & objectives of sales management, sales management & marketing mix, buyer
seller dyad, personal selling & salesmanship, direct marketing, sales promotions
Unit2
Sales process, basic purpose & types of sales organization, determination of kind of sales
force
Unit3
Distribution network relationship, recruitment & selections of sales force team, sales for
training
Unit4Compensations, reimbursement of sales expenses, sales budget, quota setting & administration, management of sales territories & sales evaluation.
Suggested Readings:
1. Still R.R. Cundiff E. W. & Govoni N.A.P. “Sales management” Prentice hall of India.
Organizational Structure and Development BBA332
SectionA
Organisation Development: definition, characteristics and underlying assumptions and values of OD, Assumptions about people, Organisational Diagnosis Tools and techniques: questionnaire, interview, workshops and task forces. Nature of OD interventions: comprehensive intervention, confrontation meeting, survey feed back, Grid OD.
SectionB
Sturctural interventionJob Design, Quality Circles, Socio technical systems, MBO & appraisal Parallel learning organizations, Team interventionsRole Negotiation Techniques. Characteristics of high performance teams, self managed teams, Work Cultlure And Ethics, Quality of work life, Developing and managing selfPersonal effectiveness.
SectionC
Change in organisation Understanding change, Factors influencing change, Force field analysis, Managing Resistance to change, Developing change agents, Analysing & Organishing workNeed Approaches, Problems associated with work organization.
SectionD
Cases/Problems.
References:
- Wendell L. French & Cecil H Bell Jr.: Organisation Development.
- Alderfer: Organisation Development.
- B.I.I. Mc. Groth : S J Basic Mangerial Skills for all.
- Hatwood I: Meril and Elizabeth Mating: Developing Executive skills.
- Terry Eatnsworth: Developing Executive TalentA practical guide.
- Kiran Sethi : Executive Training for Management.
- T A A LatifTraining for Management.
- Bernard Taylor and Gordon Lippit (Ed.) : Management Development and Trainig Hand Book.
- S Neelmegham : Management Development : New Perspective and Viewpoints.
- Robert D Smither, John M Houston, Sandra D Mclntire.
System Analysis And Design BBA 342
Overview of system Analysis and Design : Software application today the changing scenario – Introduction to different methodologies and structured system analysis problem identification requirement analysis : Tools and techniques – feasibility analysis operational, technical and economical Feasibility details of SDLC approach.
Business system concept, system development life cycle, project selection, Feasibility study, tools for analysis and design of business systems, Need for structured techniques.
Reff. Books : Sushil Goyal SAD
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